Caregiver
Concern and Incident Reporting
Raise a concern and have it reach the right people quickly.
Report safeguarding concerns, changes in condition, access problems or incidents, with each type routed to the right people.
The problem
Concerns raised by phone or text can be lost or reach the wrong person. Safeguarding matters need a clear, recorded route.
How it works
Concern and Incident Reporting, step by step.
- 1
Choose the type of concern.
- 2
Describe what happened.
- 3
The report is routed to the agreed recipients for that type.
- 4
Urgent concerns are distinguished from routine ones.
- 5
In an emergency, follow emergency procedures first, then record it.
Key capabilities
Defined routes
Each concern type reaches the right people.
Safeguarding aware
Sensitive reports handled appropriately.
Time stamped
Clear, attributable records.
Emergency first
The app supports, never replaces, emergency procedures.
Who benefits
What changes, and for whom.
Professional
Confidence that your concern reaches someone who can act.
Family and agency
Early warning, with a clear record.
In the product
What it looks like.
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