Security & privacy
How your information is protected, in plain terms.
We describe our security honestly: what we do, and what we have not yet obtained. We do not display certifications we do not hold.
Encryption
Information is encrypted in transit using TLS, and encrypted at rest in our data stores. Documents in the Health Vault and Legacy Vault are stored encrypted and are accessible only to accounts with an explicit permission.
Access control
Access is role-based. Family members, professional carers and agency coordinators each see what their role and their granted permissions allow. Access decisions are attributable, and administrative access to production systems is restricted and logged.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Use the contact form and choose “Privacy or data request”, and we will respond within the statutory period.
- Access — a copy of the personal information we hold.
- Rectification — correction of anything inaccurate.
- Erasure — deletion, subject to any legal retention obligations.
- Portability — an export of your Health Vault and Legacy Vault content.
- Objection — to processing you have not consented to.
What we do not do
We do not sell personal information. We do not use care data for advertising. We do not share information with a family member that the supported user has not agreed to share.
Certifications
Aethelbridge Care is pre-launch. We follow recognised security practice in how the platform is built, and we will publish independent certifications on this page once they have been obtained and verified — not before.
Aethelbridge Care helps families support loved ones with confidence, connection and care visibility.
Aethelbridge Care supports care coordination, communication and safety awareness. It does not replace professional medical advice, emergency services or clinical judgement.
More on trust and safety
Consent
Sensitive features — location, health information, AI and family sharing — each require consent, asked for separately.
AI Safety
What the AI Companion and Scam Shield do, what they will not do, and where the boundaries sit.
Accessibility
A commitment to simple, readable, inclusive design for older adults and Service users.
Emergency Limits
Aethelbridge Care supports alerts and communication. It does not replace the emergency services.
Responsible Claims
What we will and will not say about this product while it is being built.
With Aethelbridge, you can
Still have a question?
Privacy and data questions go straight to the team that handles them.
Aethelbridge Care helps families support loved ones with confidence, connection and care visibility.
Aethelbridge Care supports care coordination, communication and safety awareness. It does not replace professional medical advice, emergency services or clinical judgement.